RAG and Agentic Systems

• Provider or your own model: why self-hosting an LLM almost never comes out cheaper
• Agent protocols: which are already standards, which one died, and which is not the layer you were shown
• MCP, Skills, A2A and multi-agent: which one you actually need and which one just adds parts
• An agent is not a system: the 13 layers between a demo and production
• Your Customer Is Already in the Chat: Redesigning Support for the Agentic Era in Latin America
• The Agentic AI Glossary: 20 Terms Every Team Shipping Agents Must Know
• Engineered Agency: How the Best Teams Build Agentic AI That Ships